FAQ

No referral is required to make an appointment. However, if you wish to claim a Medicare rebate, you will need a Mental Health Care Plan (MHCP) from your GP before your first session. DVA clients require a DVA-specific referral from their GP.

Call 0400 703 204 or email reception@galaxywellbeing.com.au. Sessions are by appointment only.

Possibly, depending on your fund and level of cover. Private health and Medicare cannot be claimed for the same session. Check with your insurer before attending.

Book a longer appointment with your GP and tell them you'd like to see a psychologist. They will assess whether a Mental Health Care Plan is appropriate and, if so, prepare one. Ask your GP to send a copy to Galaxy Wellbeing before your first appointment.

Your referral will typically be addressed to:

Shane Brasier

Registered Psychologist

Galaxy Wellbeing

Suite 1, 5/152 Boat Harbour Drive

PIALBA QLD 4655.

Email to: reception@galaxywellbeing.com.au is preferred.

Yes. Secure telehealth sessions are available to clients anywhere in Australia. The experience is much the same as an in-person session. You'll need a private space and a stable internet connection.

The practice is located at Suite 1, 5/152 Boat Harbour Drive, Pialba QLD 4655. Please contact us if you need specific accessibility or parking information.

There is a comfortable waiting area on site. There is no physical receptionist — please arrive a couple of minutes before your appointment and wait to be collected by Shane.

Please give at least 2 business days' notice. See the Fees & Policies page for the full cancellation policy.

This varies significantly between individuals and presentations. Some people find a focused period of 6–10 sessions is sufficient. Others benefit from longer-term work. Shane will discuss this with you throughout the process — the goal is always what's genuinely useful, not a set number of appointments.

No. Medicare rebates apply equally to in-person and telehealth sessions, provided you hold a valid Mental Health Care Plan. The rebate amount is the same.

Yes. Galaxy Wellbeing provides psychology services to eligible DVA card holders. If you hold a Gold Card or White Card, you may access sessions at no out-of-pocket cost with a valid GP DVA referral that specifically authorises psychology services. Shane bills DVA directly. DVA sets its own fee schedule — please refer to the DVA Provider Fee Schedules for current rates. If you're unsure about your eligibility, contact DVA on 1800 VETERAN (1800 838 372) or speak with your GP.

Not at this stage.

No. Shane does not currently practise Eye Movement Desensitization and Reprocessing (EMDR).

Not currently.

Each session is around 50 minutes.